Privacy Policy

Privacy Policy

Your trust matters to us. To ensure you feel confident when using our website, we comply with all legal requirements relating to the processing of personal data. This privacy policy explains what information we collect, how we handle and use it, and who you can contact if you have questions about how your data is managed.

1. Responsible Party

The responsible party for the collection, processing, and use of personal data is:

Legal name: Wood Wise Trading Limited
Company Number: 5697468
Trading name: Floodcabs
Postal address: Unit 5, Mendip Industrial Estate, Mendip Road, Rooksbridge, Axbridge, BS26 2UG
Address: Unit 5, Mendip Industrial Estate, Mendip Road, Rooksbridge, Axbridge, BS26 2UG
Phone: 01934 750 084
Email: support@floodcabs.co.uk

2. Collection, Processing and Use of Personal Data

We are responsible for all personal information you share directly with us. Personal data includes any information that can be linked to an identifiable individual, such as your name, address, telephone number, and email address.

We collect, store, and process your information in order to handle your orders. Your personal data will only be shared with third parties when permitted by law, including for contractual purposes, debt collection, or where you have given prior consent. We do not share personal data with third parties for marketing purposes without your permission.

To fulfil orders, service providers such as logistics companies, payment processors, and banks may receive the necessary information required to complete their tasks. Data transferred in this manner must only be used for processing your order.

We also collect information relating to your website usage through cookies. For more details, see section 8.

2.1 Customer Account Registration and Ordering

Visitors who create a customer account receive password-protected access to their stored information. You will also have access to your previous orders and any subscriptions.

To create an account or place an order, the following information is required:

  • Your email address
  • Your name
  • Your address
  • Your telephone number (used only for delivery notifications on traceable services)
  • Your password

2.2 Creation of Signs

When creating bespoke signs, we store the content you add to the product, along with any additional information required to process your order. We never share sign information with other customers or with third parties for marketing purposes.

2.3 Payment Management

You can pay securely using card payments. Payments are processed through WooCommerce using secure encryption provided by Stripe and in accordance with strict banking standards.

Depending on the payment provider, we may gain access to the following information:

  • Cardholder name
  • Card type
  • Last four digits of the card number
  • Payment IP address

We do not have access to full card details. We only receive the information required to handle refunds, investigate payment issues, and complete your order. Only authorised staff involved in these tasks can access payment-related information.

Payments handled through WooCommerce and Stripe are processed under Stripe’s data protection policies. You can view Stripe’s Privacy Policy here: https://stripe.com/gb/privacy.

For other direct payment methods, we may process additional information such as email address, IP address, telephone number, account number, and name, depending on the requirements of the payment method.

Invoice payments involve handling personal data for accounting purposes, in accordance with the Accounting Act. This information is retained for the current tax year plus seven years.

2.4 Newsletter

We do not currently operate a newsletter.

2.5 Web Tracking

We collect information about how you navigate and use our website. This is done based on our legitimate interest in improving quality and user experience. More details are provided in section 8.

2.6 Customer Reviews

Your contact details may be shared with trusted third parties for the purpose of collecting customer reviews. This is based on our legitimate interest in improving our products and services. Your information will not be used for external marketing.

2.7 Customer Service Enquiries

When you contact our customer service team, we process the personal information you provide in order to resolve your enquiry. This data is not used for any other purpose and will be deleted within 12 months.

2.8 Social Media

Personal data made available to us through social media platforms is handled according to the privacy policies of each respective platform. We manage our social media channels and remove any unlawful content. If a social media interaction becomes a customer service matter, we handle your information as outlined in section 2.7.

2.9 Competitions

If we run competitions, we use your information solely to communicate with you about any prize you may win.

3. Credit Control

We reserve the right to carry out credit checks before manufacturing or delivering an order. To do this, we may share the required personal data with a credit reference agency.

3.1 Recruitment

If you apply for a position—either directly or through a speculative application—we collect the data required to manage the recruitment process. Your information is not used for any other purpose and will be deleted within 24 months unless you have consented to being included in our candidate database.

4. Transfer of Personal Data to Third Countries

We always aim to process your data within the EU/EEA. However, in some cases your information may be transferred to service providers located outside the EU/EEA. When this occurs, we ensure all reasonable legal, technical, and organisational measures are taken to protect your data to a standard comparable to EU/EEA requirements.

5. Your Rights

You have the right to request access to the personal data we hold about you. You may request this information free of charge within a reasonable timeframe.

You also have the right to request corrections or deletion of your data. If you have concerns about how we collect or process your information, please contact us using the details provided in section 1.

We strive to ensure our records are accurate and up to date, and you may request corrections at any time.

6. Log Files

Whenever you access the Floodcabs website, your browser sends data that is stored in server log files. These records contain:

  • Date and time of access
  • Name of the accessed page
  • IP address
  • Amount of data transferred
  • Browser version and product information
  • Order and customer details (when applicable)

These logs are used primarily to identify and resolve errors. Only our developers have access to this information. Log files are automatically deleted after 30 days.

No plain text passwords or sensitive payment information are stored in logs.

7. Secure Data Transfer

Your personal information is encrypted during transmission using SSL (Secure Socket Layer) technology. This applies to ordering, payment processes, and customer login.

We actively work to keep our website, systems, and organisation secure against loss, destruction, unauthorised access, or unlawful modification of your data.

8. Cookies

You do not need to accept cookies to browse our website. However, refusing cookies will limit certain functionality, and you will not be able to place orders.

What are cookies?
Cookies are small text files stored on your device, containing information about your browsing activity. They help essential website features function correctly, improve user experience, provide visitor statistics, display relevant offers, measure advertisement performance, and support customer service tools.

We do not store sensitive or personally identifiable data in our cookies.

How to avoid cookies:
You can adjust your browser settings to refuse cookies. Refer to your browser’s help section for guidance. Please be aware that disabling cookies will prevent many features from working as intended.

By using the floodcabs.co.uk website, you agree to the use of cookies.